Privacy Policy

The purpose of this Privacy Policy is to tell you what kind of information we may collect about you, how we may use that information, and whether we will disclose it to anyone else. It also explains how we store the information you provide to us, how you may access or correct it, and how you can contact us.

The Data Controller of your data is Decjuba Pty Ltd and our registered office is 56-60 Gwynne Street Cremorne, Victoria, 3121, Australia. By Data Controller, this means DECJUBA determines the purposes and way in which any personal data is, or will be, processed.

It is important that you read and understand this Privacy Policy as it governs the way in which we may use your personal information.

By using the DECJUBA website (Website) and providing personal information to DECJUBA, you agree to the collection, use and storage of your personal information by us as outlined in this Privacy Policy.

DECJUBA reserves the right to change this Privacy Policy at any time without notifying you.
It is your responsibility to regularly check this Privacy Policy for any changes. Continued use of the Website will be taken as your acceptance of those changes.

We will use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

Contract – your personal information is processed in order to fulfil a contractual arrangement such as an order you place with us.

Legitimate Interests – this means the interests of DECJUBA in managing our business to allow us to provide you with the best service and most up to date products in the most secure and appropriate way, for example by providing your details to our delivery partners or using the purchase details of customers to identify key trends,

Legal Obligation – where there is a statutory or other legal requirement to share the information.

Consent – where you agree to us using your information in this way e.g. for storing your payment details or receive marketing communications from us. You have the right to withdraw that consent at any time.

The personal information we may collect, use and hold includes:

Information about you – your name, address, email address, phone number, your social media accounts and your age;

Information about your use of the DECJUBA Website, your shopping habits and preferences;

Information you provide in submitted competition forms, enquiry or complaint details and other records of communications; and

Other information you provide to us.

We do not knowingly collect personal information from children under 16.

We collect personal information in order to:

• Notify you of any special offers or competitions;
• Improve your overall shopping experience;
• Sell to you our merchandise;
• Mail purchased goods to you;
• Develop and improve our products and service;
• Send you marketing material and other communications.
• Advertise content that may be of interest to you;
• Fulfil a contract or arrangement we have with you including employment.
• DECJUBA may also be required to collect personal information from you by law.

Direct Marketing:

DECJUBA may also use your personal information to identify and promote products or services that may be of interest to you.

At any time you may opt out of receiving direct marketing communications from DECJUBA. To do so, you may use the unsubscribe option within an email, SMS or other marketing communication, or by contacting our customer service team via the methods detailed in the “Contact Us” section of this privacy policy.

Unless and until you unsubscribe, your consent to receive direct marketing communications from DECJUBA and to the handling of your personal information for this purpose will continue.

DECJUBA is committed to ensuring that your personal information is securely protected at all times. DECJUBA will take all reasonable steps to prevent your personal information from being modified, lost or shared without your consent.

DECJUBA has appropriate and secure computer and network systems as well as sound internal policies and procedures to safeguard your personal information.

DECJUBA will not sell, rent or trade personal information to, or with, third parties.

The Website may contain links to other websites. DECJUBA does not share your personal information with those websites and it is not responsible for their privacy practices.

In some circumstances it may be necessary for DECJUBA to pass personal information onto a third party. Third party service providers will have access to your personal information only to the extent that it is reasonably necessary to provide our services.

In some circumstances your personal information may be disclosed to third parties that perform a range of services on behalf of DECJUBA including:

• Our service providers or partners,
• Delivery and shipping providers;
• Information technology providers; and
• Other consultants.

Personal information may be disclosed to third parties in jurisdictions outside of Australia. This includes cloud servers located overseas.

If DECJUBA transmits your personal information over the internet (for example to third parties who hold data outside Australia) we will take reasonable steps to maintain the security of any personal information to prevent misuse and unauthorised access. Despite these protection mechanisms, you should be aware there are inherent risks associated with the transmission of data over the internet and we cannot guarantee any transmission will be completely secure.

Where we disclose your personal information to our service providers, we will take reasonable steps to ensure that they are authorised to only use personal information in order to perform the functions required by DECJUBA and in accordance with the Privacy Act 1988 (Cth).

DECJUBA may also disclose your personal information to law enforcement agencies, courts or government agencies where required to comply with specific legal requirements.

You expressly consent to your information being used as set out in this section.

In addition to the information mentioned above, we may use cookies to collect information about how you use our Website. Cookies are small text files that websites or apps can place on your computer or device. We use cookies to provide you with a more consistent experience across our Website.

We record a variety of information from interactions with our online services including IP addresses, locations data (where available and not disabled by the user), dates, times, and other user activities. In most cases we will not be able to reasonably identify an individual from the information collected.

However, if cookie information is linked with personal information we hold about you as set out above, this cookie information becomes personal information and will be treated in the same manner as the personal information to which it has been linked.

We use two different types of cookies – session cookies and persistent cookies:

• A session cookie is stored temporarily and lasts until you close your browser.
• A persistent cookie is stored on your device and lasts until you or your browser deletes it.

We use cookies for the following purposes:

• Site functionality – these cookies allow you to navigate our Website and use our features, such as “Add to Bag” and “Add to Wishlist”.
• Website analytics – these cookies allow us to measure and analyse how our customers use the Website, to improve both its functionality and your shopping experience.
• Targeting or advertising cookies – these cookies are used to deliver marketing and advertising materials that are relevant to you on our Website and third-party sites such as Facebook and Instagram.

Sometimes we hire third-party analytics providers to help us understand how people are using our services. Third parties may include search engines, providers of measurement and analytics services, social media networks, and advertising companies. Just like we do, these providers may use cookies. Third parties may also use cookies, over which we have no control.

These third party cookies may include:

• Google analytics
• Facebook
• Instagram

You can remove or reject cookies by adjusting the settings on your web browser. The IAB website (www.allaboutcookies.org) tells you how to remove cookies from your browser However, this may mean that you won’t be able to access or use all of the features of our Website.

We will endeavour to only take information from you which is reasonably necessary for our business functions.

If you send us personal information that we have not requested, or we determine that the personal information you have provided to us is not reasonably necessary or directly related to any of our business functions or activities, we may de-identify or delete this information without notifying you to protect your privacy.

We will only hold onto your personal information as long as it is reasonably necessary for the purpose we are collecting it.

You can review, change, update or request us to destroy your personal information at any time using the contact details below. You can request your data in the form we store it at any time.

Please let us know if your personal details are recorded incorrectly. We will take all reasonable steps to promptly correct personal information that is not accurate, up to date or complete.

If you ask that we destroy your personal information or have it permanently removed from our system, we will do so securely.

Sometimes your rights are subject to exceptions permitted by law. We will provide you with our reasons if we can not comply with your request.

If you have any additional queries about our Privacy Policy, or you have a problem or complaint, please contact our customer service team via email at customerservice@decjuba.com.au or by phone on (03) 9411 0214.

If, upon our review, your concerns about privacy are not resolved to your satisfaction, you can contact the Office of the Australian Information Commissioner on 1300 363 992 or via www.oaic.gov.au.

If you do not wish to receive marketing and other communications from us, you can notify DECJUBA at any time.